SHIPPING & FULFILLMENT -
How long does it take to process an order?
Please allow approximately 1-2 business days (Monday - Friday) for your order to be processed for shipping. Our order volume typically increases when we have sales or specials, and around holidays. During these times, fulfillment can be closer to 2-4 business days. Keep in mind that we are humans working with human hands! We will always do our best to process orders as quickly as possible, in the most efficient way possible.
How long will it take for my package to arrive once shipped?
We almost always ship via USPS Priority Shipping. These shipping times are faster than the standard, first-class mail option, but they will still always vary depending on your location and distance from us. If you live near us in California, it will arrive faster than if you live on the east coast. The USPS site quotes, but does not guarantee, 1-4 day shipping times for domestic delivery.
My package arrived with damaged or broken product - what do I do?
We hate to receive pictures of packages that look as though they have been run over by a truck, but unfortunately it does happen. USPS isn’t perfect, and we have NO control over what happens to your package once it leaves our hands. Before contacting us, please examine your product to check whether the products themselves are damaged. If so, send us an email right away to email@example.com. Include pictures when possible, and please don’t delay on letting us know! We kindly ask that you contact us within 1 week of receiving your package. We will promptly pack a new replacement order for any damaged product and ship to you as soon as possible.