SHIPPING & FULFILLMENT -
How long does it take to process an order?
Please allow approximately 1-2 business days (Monday - Friday) for your order to be processed for shipping. Our order volume typically increases when we have sales or specials, and around holidays. During these times, fulfillment can be closer to 3-5 business days. Keep in mind that we are humans working with human hands! We will always do our best to process orders as quickly as possible, in the most efficient way possible.
How long will it take for my package to arrive once shipped?
We almost always ship via USPS Priority Shipping. These shipping times are faster than the standard, first-class mail option, but they will still always vary depending on your location and distance from us. If you live near us in California, it will arrive faster than if you live on the east coast. The USPS site quotes, but does not guarantee, 1-4 day shipping times for domestic delivery.
My package arrived with damaged or broken product - what do I do?
We hate to receive pictures of packages that look as though they have been run over by a truck, but unfortunately it does happen. USPS isn’t perfect, and we have NO control over what happens to your package once it leaves our hands. Before contacting us, please examine your product to check whether the products themselves are damaged. If so, send us an email right away to firstname.lastname@example.org. Include pictures when possible, and please don’t delay on letting us know! We kindly ask that you contact us within 1 week of receiving your package. We will promptly pack a new replacement order for any damaged product and ship to you as soon as possible.
Do you ship internationally?
Unfortunately, we do not offer international shipping at this time, but we hope to have this option in the future. If you happen to have a contact or address in the United States, we could ship to them, and they could then ship our product to you.
How do I use a discount code?
If you have a discount code, you can enter it at the payment check-out page. Please note that our already discounted products (such as the 'packages') are NOT eligible for further discount, which is why your code will not work on those products.
Radical Repair Cream -
"My product is very gritty. After I massage it in for a few minutes, it will dissolve. I was just wondering about the texture. Is this normal?"
The Radical Repair Cream contains shea butter and coconut oil, both of which harden when cold. If you notice these hardened particles, nothing is wrong with your cream, and you will see that they dissolve when you begin to rub it in. If you prefer, you can rub it together in your hands before applying elsewhere. It is normal to find hardened particles of both of these ingredients in the cream if your product is stored in cold temperatures.
Is there a difference in the Face Cream compared to the Hand & Body Creams? Can I use the hand creams on my face?
Yes, you can use hand creams on your face as well. The difference between the face cream and hand creams is in the oils that we use. There are significantly more (beneficial) oils chosen for the face cream vs. the hand cream.